Easy Return Process for Your Convenience
Returning an Item Here’s How:
Return Process – NETSEG will take care of your RMA:
Step 1 – Submit a Request:
Contact our RMA team at (call: +971-4-5766335email: [email protected]) to initiate a return. Provide order details and the reason for the return.
Step 2 – Audit:
Our team reviews your return request, ensuring it meets our criteria for validity and eligibility.
Step 3 – Ship to Us:
If approved, follow instructions on securely packaging the item for return.
Step 4 – Acceptance Inspection:
Our dedicated team of RMA experts will go thorough a inspection upon receiving the item to verify its condition.
Step 5 – Evaluation
We evaluate based on our return policy and your preferences.
Step 6 – RMA Acceptance:
Proceed with a refund, repairs,exchange as per your preference and the assessment.
Step 7 – Buyer will be notified if the product is replacedrefund via email.
For repairsexchanges, we package and ship the item back to you with detailed shipping and tracking information.
We keep you informed at every step, and our dedicated RMA team is ready to assist. Your satisfaction is our priority, ensuring a smooth return experience.
Restocking Fees – Transparency is Key:
Non-Defective Returns: 30% restocking fee within 5 days of delivery
Wrong Product Delivered: No restocking fee.
Faulty Product Inspection: If no faults found, a 30% restocking fee.
Brand-New Product with Open Box: 50% restocking fee.
Wrong Item OrderedNo Longer Needed: No return.
NETSEG reserves the right to charge a 50% restocking fee under specific conditions. Check with our RMA team for details.
Display Your RMA:
Make sure to prominently display the RMA number on the front of the package. Packages without an RMA will not be accepted.
Secure Packaging:
Safely pack the items in an appropriately sized shipping container. Avoid using the original manufacturer’s packaging for shipping.
Attach Invoice copy:
Inside the package, include a copy of the invoice as a packing slip.
Timely Returns:
Initiate returns within ten days of the RMA date; after this period, the return will be automatically canceled. RMA is acceptable only during the warranty period Or DOA.
Original Packaging:
Items must be in their original packaging for acceptance.
Delivery to NETSEG Office:
After having approved RMA form , with all details, deliver the goods/items at NETSEG Facility in UAE. It is buyer responsibility to deliver the return package to NETSEG.
Post-Warranty RMA Eligibility:
Claims may be considered within 30 to 45 days post-warranty under specific circumstances.
Denial factors: Mismatch with RMA Form, Physical Damage,Tampering.
Note: Restocking fees and return policies may change, refer to policies at the time of purchasecontact [email protected] for the latest information. Your hassle-free return experience matters to us.
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