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FortiGate-300E, 4-Hour Hardware and Onsite Engineer Premium RMA Service (requires 24×7 support)
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FC-10-00306-212-02-DD
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Categories: Firewalls, Fortinet FortiGate Firewalls, Fortinet FortiGate NGFW Middle-range Series, Fortinet Firewalls
Brand: Fortinet
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| Model | FC-10-00306-212-02-DD |
| Product Name | FortiGate-300E |
| Service Type | Premium RMA Service |
| Service Level Agreement (SLA) | 4-Hour Hardware Replacement |
| Onsite Support | Yes, Onsite Engineer Support |
| Support Coverage | 24x7 Support Required |
| Hardware Replacement | Yes |
| Response Time | 4 Hours |
| Availability | 24 Hours a Day, 7 Days a Week |
| Hardware Compatibility | FortiGate-300E |
| Technical Support | Yes, Included |
| Software Upgrades | Not Included |
| Incident Management | Expert Incident Management |
| Diagnostic Support | Advanced Diagnostic Support |
| Customer Assistance | Priority Customer Assistance |
| Service Management | Managed by Fortinet |
| Hardware Installation | Assistance Provided |
| Engineer Availability | On-Demand |
| Service Renewal | Annually |
| Documentation | Comprehensive Documentation Provided |
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