U28M02SCF

Huawei eSpace U2980 contact centers 

U28M02SCF Service Control Frame(DC). Huawei Contact center CC-ACD U2980, it is designed for middle and large contact centers, comparing with UAP3300, the capacity is bigger, reliability is higher and they support video features. The U2980 is 4U height, power consumption is 850W, it can support 960E1 PSTN trunk, 480 agents and 480 IVR. It also supports abundant functions, firstly, it supports broadband and narrowband connection ability, supports E1 port and GE port, supports ISUP signal, PRA signal and SIP signal, secondly, U2980 has powerful media resource ability, including voice announcement, digital collection, voice record, fax TTS ASR and outbound detection. U2980 supports voice function as well as the video function, it can play AVI or 3GP video file to customer, it supports H.263, H.264 and MPEG-4 codec. Once the product connects to CTI, it can provide video IVR and video agent function for customer, the video service will give the customer better experience and increase customer loyalty. This is the ALL-IN-ONE solution ¨C CTI, IVR, Report and other application systems can be embedded in U2980 and then one U2980 frame can provide a total contact center solution. These application are pre-installed, this can increase implementation speed and reduce implementation difficulty.

Quick Specs

Figure 1 shows the appearance of U2980.

Table 1 shows the Quick Specs.

Compare to Similar Items

Table 2 shows the comparison of U2980 and U2990.